Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To initiate a return, you can contact us at  marketing@bway.com.ar. 

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any questions regarding returns at     marketing@bway.com.ar. 

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the problem and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), customized products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

14-day cooling-off period in the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as when you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you will automatically receive the refund on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your return, please contact us at marketing@bway.com.ar.